Exchange or Return
We accept item purchased from moodboardstore.com be exchanged or returned as long as the item(s) purchased is in its original condition, which is unworn, unwashed, unchanged, unaltered or damaged in any way.
Any return due to sizing issues, particularly for shoes, will be exchanged with a same item as long as it fulfils the terms & conditions.
Where else return due to manufacturer’s defect, request for exchange of a same item or to refund are acceptable.
If accessories are included with the original purchased item, the item must be returned in original condition together with the accessories.
The exchange or return must be done within 14 calendar days counting from item receiving post stamp date or item receiving date in courier company’s records. Postage of returning the item is to be borne by the purchaser.
Upon returning the purchased item, please fill in and attach the Exchange / Return Form along with the original Tax Invoice as proof of purchase. Please email the returned item courier slip tracking number to firstname.lastname@example.org for our follow up.
All exchange and return must be sent to the following address:
Shiranoe Sdn Bhd (741630-K)
No. 15, Jalan Helang Bukit, Industrial Estate
Kepong Baru 52100 Kuala Lumpur Malaysia.
Tel: +603-6274 3334
The management of moodboardstore.com reserves the rights to decide whether any item is in a condition suitable for exchange or return, and the rights to reject any unfit return and refund.
We do not accept exchange or return of online purchases at any of our retail counter/outlet/boutique.
Exchange can only be done once per purchase.
A refund will only be given if the returned item contains manufacturer’s defect or not exchangeable due to out of stock and discontinuation of production.
The management of moodboardstore.com reserves the rights to decide whether any item is in a condition suitable for refund.
The request to refund must be made within 14 calendar days counting from item receiving post stamp date or item receiving date in courier company’s records.
All refunds may take up to 5-15 working days to be processed.
ALL clearance or sales items are not refundable.